Joyce Del Monte
Customer Service & Marketing Representative
Role: support-team
Joyce Ivy is a Customer Service & Marketing Representative at Executive Wealth Solutions Insurance Services, where she supports clients, prospects, and team members with professionalism, care, and consistency. With two years at EWS, she has become an important part of the agency’s daily operations — helping with client communication, follow-ups, marketing support, appointment coordination, and administrative assistance.
Before joining EWS, Joyce spent eight years at Yoha Call Center, gaining extensive experience in telesales, marketing outreach, customer service, data entry, lead support, and client relationship management. That background gave her a strong foundation in communication, organization, and problem-solving — and in helping customers feel heard and supported.
Known for her patience, reliability, and attention to detail, Joyce brings a dependable, service-driven approach to every interaction. She helps ensure clients receive friendly, professional service from the first point of contact onward, and connects them with the licensed agent who can help with their insurance questions.
Key strengths
- Customer service & client communication
- Marketing & outreach support
- Appointment coordination & follow-up
- Administrative support
- Reliability & attention to detail